Terms of service

Terms of Service

Last updated: August 30, 2026

Welcome to Maison Lorrant. These Terms of Service ("Terms") govern your access to and use of maisonlorrant.com (the "Website"), including any purchases, services, features, content, and interactions made available through the Website.

Throughout these Terms, "Maison Lorrant," "we," "us," and "our" refer to Maison Lorrant. The terms "you," "your," and "customer" refer to any person who visits, uses, or makes a purchase through the Website.

By accessing the Website, placing an order, or using any of our services, you agree to these Terms. If you do not agree to these Terms, you should not use the Website or purchase products through it.

Nothing in these Terms is intended to exclude, restrict, or waive any mandatory consumer right that cannot legally be excluded or limited under applicable law.

1. Eligibility

By using this Website, you represent that you have the legal capacity to enter into a binding agreement under the laws applicable to you.

If you are under the age of legal majority in your jurisdiction, you may use the Website only with the involvement and permission of a parent or legal guardian, where required by law.

2. Online Store

Maison Lorrant operates an online store offering products to customers worldwide. Product availability, shipping options, pricing, payment methods, and delivery services may vary depending on the customer's location.

We reserve the right, where permitted by applicable law, to limit the sale of our products or services to any person, geographic region, jurisdiction, or destination.

3. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, specifications, measurements, colors, materials, availability, and other information displayed on the Website are accurate.

However, colors and visual appearance may vary depending on your device, screen settings, lighting, production differences, or other factors. Minor variations that do not materially affect the nature or functionality of a product may occur.

We reserve the right to correct typographical errors, inaccuracies, or omissions and to update product information when reasonably necessary.

Nothing in this section limits your rights where a product is materially different from its description or where applicable consumer law provides otherwise.

4. Prices

Product prices are displayed on the Website in the currency indicated at the time of purchase.

Prices may change from time to time without prior notice. Any price change will not normally affect an order that has already been accepted and paid for, except where an obvious pricing error has occurred and applicable law permits correction.

Unless expressly stated otherwise, product prices may not include:

  • International shipping charges;
  • Customs duties;
  • Import taxes;
  • Value-added tax (VAT), where not collected at checkout;
  • Brokerage fees;
  • Local government charges; or
  • Other fees imposed by authorities or third-party service providers.

Any applicable charges collected by Maison Lorrant will be shown during checkout where reasonably possible.

5. Orders

Submitting an order through the Website constitutes an offer to purchase the selected products. Receiving an automated order confirmation does not necessarily mean that the order has been finally accepted.

We reserve the right, where permitted by law, to accept, reject, or cancel an order for legitimate reasons, including:

  • Product unavailability;
  • Incorrect pricing or product information;
  • Payment authorization failure;
  • Suspected fraud or unauthorized activity;
  • Shipping restrictions;
  • Incorrect or incomplete customer information;
  • Violation of these Terms; or
  • Other circumstances that reasonably prevent us from fulfilling the order.

If we cancel an order after payment has been successfully collected, we will issue an appropriate refund using the original payment method, subject to applicable law and payment provider processing times.

6. Order Information

You are responsible for providing complete and accurate information when placing an order, including:

  • Your full name;
  • Shipping address;
  • Billing information;
  • Email address;
  • Telephone number, where requested; and
  • Any other information required to complete delivery.

Maison Lorrant is not responsible for delays, failed deliveries, additional shipping charges, or other issues caused by incorrect or incomplete information provided by the customer, except where applicable law provides otherwise.

If you notice an error in your order information, contact us as soon as possible at support@maisonlorrant.com.

7. Payments

By submitting payment information, you represent that you are authorized to use the selected payment method.

Payments may be processed by third-party payment service providers. Your use of a payment method may also be subject to the terms and privacy practices of the applicable payment provider.

We reserve the right to request additional verification where reasonably necessary to protect against fraud, unauthorized transactions, or payment disputes.

8. Order Processing

Orders are generally processed and prepared for shipment within up to 5 business days after payment confirmation.

Business days generally exclude weekends and public holidays. Processing times may occasionally be affected by high order volumes, product availability, fraud reviews, holidays, or other operational circumstances.

Order processing time is separate from shipping and delivery time.

9. Shipping and Delivery

Maison Lorrant ships products internationally to eligible destinations.

Our estimated delivery timeframe is generally 10 to 25 business days after shipment. This timeframe is an estimate and not a guaranteed delivery date unless expressly stated otherwise.

Delivery may be affected by circumstances outside our reasonable control, including:

  • Customs clearance;
  • International transportation delays;
  • Local postal service delays;
  • Carrier disruptions;
  • Public holidays;
  • Weather events;
  • Natural disasters;
  • Government actions;
  • Border restrictions;
  • Incorrect delivery information; or
  • Other events beyond our reasonable control.

Nothing in this section limits any mandatory legal right you may have if an order is not delivered within a legally required timeframe.

10. Tracking Information

Where tracking is available, tracking information may be provided after the order has been shipped.

Tracking updates are provided by shipping carriers and may not always appear immediately. A temporary lack of tracking updates does not necessarily mean that a package has been lost.

11. Customs, Duties, and Import Taxes

International orders may be subject to customs duties, import taxes, VAT, brokerage fees, handling charges, or other charges imposed by the destination country or local authorities.

Unless expressly stated at checkout or required by applicable law, these charges are the customer's responsibility.

Maison Lorrant does not control charges imposed independently by customs authorities, governments, postal services, or other third parties.

Customers are responsible for complying with import rules and restrictions applicable in their country.

12. Refused or Unclaimed Packages

If a package is refused, left unclaimed, or returned because the customer provided an incorrect or incomplete address, Maison Lorrant may, where permitted by law, deduct reasonable shipping, return shipping, customs, or handling costs from any applicable refund.

Customers should contact us before refusing delivery whenever reasonably possible.

13. Risk of Loss and Transfer of Ownership

The point at which risk of loss and ownership of a product transfers to the customer may vary depending on applicable consumer law, shipping arrangements, and destination.

Nothing in these Terms is intended to transfer risk to a consumer earlier than permitted under mandatory applicable law.

14. Returns, Refunds, and Exchanges

Returns, refunds, damaged products, defective products, incorrect products, and exchanges are governed by our Return & Refund Policy available through the Website.

As a general rule, eligible return requests may be submitted within 30 days after delivery, subject to the conditions and exceptions described in our Return & Refund Policy and applicable law.

Customers should contact support@maisonlorrant.com before sending a product back.

Nothing in our Return & Refund Policy or these Terms limits mandatory cancellation, withdrawal, warranty, repair, replacement, or refund rights provided by applicable consumer law.

15. Order Cancellations and Changes

If you wish to cancel or modify an order, contact us as soon as possible at support@maisonlorrant.com.

We will make reasonable efforts to accommodate your request, but we cannot guarantee that an order can be changed or canceled after processing or fulfillment has started.

If the order has already shipped, the applicable return procedure may need to be followed.

16. Promotions and Discount Codes

Promotional codes, discounts, sales, and special offers may be subject to additional conditions communicated at the time of the promotion.

Unless otherwise stated:

  • Promotional codes may not be combined;
  • Promotions may have expiration dates;
  • Discounts may apply only to selected products;
  • Discounts may exclude shipping, taxes, or customs charges;
  • Promotional codes may be limited to one use per customer or order; and
  • Promotions have no cash value.

We may cancel or refuse the misuse of promotional codes, including fraudulent, unauthorized, duplicated, or manipulated use, where permitted by applicable law.

17. Website Accounts

If the Website allows customer accounts, you are responsible for maintaining the confidentiality of your account credentials and for activities performed through your account.

You should notify us promptly if you believe your account has been accessed without authorization.

We may suspend or restrict an account where reasonably necessary to protect security, investigate suspected fraud, or enforce these Terms, subject to applicable law.

18. Acceptable Use

You may use the Website only for lawful purposes and in accordance with these Terms.

You must not:

  • Use the Website for unlawful, fraudulent, abusive, or deceptive purposes;
  • Attempt to gain unauthorized access to the Website, servers, accounts, databases, or systems;
  • Introduce viruses, malware, malicious code, automated attacks, or other harmful technologies;
  • Interfere with the security, functionality, integrity, or availability of the Website;
  • Use automated systems to scrape, extract, copy, or reproduce Website content without authorization;
  • Impersonate another person or provide intentionally false information;
  • Use stolen or unauthorized payment information;
  • Attempt to circumvent purchase limits, security controls, or fraud prevention systems;
  • Engage in abusive refund, chargeback, promotional, or return activity; or
  • Use the Website in any manner that violates applicable law or the rights of another person.

19. Intellectual Property

Unless otherwise stated, the Website and its content are owned by or licensed to Maison Lorrant and are protected by applicable intellectual property laws.

This may include:

  • Brand names;
  • Logos;
  • Product photographs;
  • Graphics;
  • Designs;
  • Videos;
  • Website layouts;
  • Written content;
  • Product descriptions;
  • Software;
  • Icons; and
  • Other original materials.

You may not reproduce, distribute, modify, publish, sell, license, commercially exploit, or create derivative works from protected Website content without prior authorization, except where permitted by applicable law.

20. Customer Reviews and Submitted Content

If you submit reviews, comments, photographs, testimonials, suggestions, feedback, or other content to Maison Lorrant, you represent that you have the necessary rights to provide that content.

You must not submit content that:

  • Is unlawful, threatening, abusive, defamatory, or intentionally misleading;
  • Violates another person's intellectual property, privacy, or other rights;
  • Contains malicious software or harmful code;
  • Contains fraudulent or fabricated reviews; or
  • Otherwise violates applicable law.

To the extent permitted by applicable law, content voluntarily submitted for publication may be displayed, reproduced, formatted, or used by Maison Lorrant for legitimate business purposes consistent with the context in which it was provided.

21. Third-Party Services and Links

The Website may contain links to or integrations with third-party websites, payment processors, shipping providers, social networks, analytics services, or other platforms.

Third-party services are operated independently and may be subject to their own terms, policies, and privacy practices.

Maison Lorrant is not responsible for the content, availability, privacy practices, or independent actions of third-party services that we do not control, except to the extent responsibility cannot legally be excluded.

22. Privacy

Your use of the Website is also subject to our Privacy Policy.

Our Privacy Policy explains how we collect, use, disclose, store, and protect personal information and describes privacy rights that may be available depending on your jurisdiction.

For privacy-related questions or requests, contact support@maisonlorrant.com.

23. Errors, Inaccuracies, and Omissions

Occasionally, information on the Website may contain typographical errors, inaccuracies, or omissions relating to product descriptions, prices, promotions, availability, shipping charges, delivery times, or other content.

Where permitted by law, we reserve the right to correct errors, update information, or cancel an affected transaction where the error is material.

We will not use this provision to deprive customers of mandatory consumer rights.

24. Availability of the Website

We aim to keep the Website reasonably available and functional but cannot guarantee uninterrupted or error-free access.

The Website may occasionally be unavailable due to:

  • Maintenance;
  • Technical issues;
  • Security incidents;
  • Hosting failures;
  • Third-party service interruptions;
  • Updates; or
  • Events outside our reasonable control.

We may modify, suspend, or discontinue Website features where reasonably necessary, subject to applicable law.

25. Disclaimer of Warranties

To the maximum extent permitted by applicable law, the Website and its general informational content are provided on an "as available" basis.

We do not make warranties beyond those expressly provided by Maison Lorrant or required by applicable law.

Nothing in these Terms excludes any statutory guarantee, warranty, conformity right, or other consumer protection that cannot lawfully be excluded.

26. Limitation of Liability

To the maximum extent permitted by applicable law, Maison Lorrant will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising solely from the use or inability to use the Website, where such exclusion is legally permitted.

Maison Lorrant does not seek to exclude or limit liability where doing so would be unlawful.

Nothing in these Terms excludes or limits liability for matters that cannot legally be excluded or limited, including where applicable:

  • Fraud or fraudulent misrepresentation;
  • Intentional misconduct;
  • Gross negligence where liability cannot be excluded;
  • Death or personal injury where caused by legally actionable negligence; or
  • Mandatory consumer protection obligations.

27. Indemnification

To the extent permitted by applicable law, you agree to be responsible for losses, claims, liabilities, or reasonable expenses resulting from your unlawful misuse of the Website, violation of these Terms, fraud, or infringement of the rights of another person.

This provision does not impose liability on consumers beyond what is permitted by applicable law.

28. Fraud and Abuse Prevention

We reserve the right to investigate activity that reasonably appears fraudulent, abusive, deceptive, unauthorized, or inconsistent with these Terms.

Where appropriate and legally permitted, we may:

  • Request additional identity or payment verification;
  • Delay fulfillment while conducting a reasonable security review;
  • Cancel fraudulent or unauthorized orders;
  • Restrict access to accounts or services;
  • Refuse abusive promotional or return claims; or
  • Provide relevant information to payment providers, financial institutions, fraud prevention services, or competent authorities.

29. Force Majeure

To the extent permitted by applicable law, Maison Lorrant will not be responsible for delays or failures caused by events beyond our reasonable control.

Such events may include natural disasters, extreme weather, war, civil disturbances, government actions, border closures, transportation disruptions, labor disputes, epidemics, pandemics, telecommunications failures, power outages, cyber incidents, or widespread carrier disruptions.

This section does not affect mandatory consumer rights relating to refunds, cancellation, or non-delivery.

30. International Customers

Maison Lorrant serves customers worldwide. You are responsible for ensuring that purchasing, importing, possessing, and using a product is lawful in your country or region.

Consumer protection laws vary between jurisdictions. If the law applicable in your country provides rights that are more favorable to you than these Terms, those mandatory legal rights will prevail.

31. Governing Law and Disputes

These Terms are interpreted in accordance with applicable law, taking into account any mandatory consumer protection rules that apply to the customer.

Nothing in these Terms requires a consumer to waive any right to bring a claim before a court, tribunal, regulator, consumer protection authority, or dispute resolution body where such right cannot legally be waived.

Where the law allows the parties to choose the applicable law or forum, any such choice will not deprive a consumer of mandatory protections available under the laws that would otherwise apply.

32. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision will be interpreted or limited to the minimum extent necessary, where legally permitted.

The remaining provisions will continue in effect unless applicable law requires otherwise.

33. No Waiver

If Maison Lorrant does not immediately enforce a provision of these Terms, this does not necessarily constitute a waiver of our right to enforce that provision later.

Any waiver will apply only to the extent permitted by applicable law.

34. Entire Agreement

These Terms, together with our Privacy Policy, Return & Refund Policy, and any other policies or conditions expressly incorporated into a transaction, constitute the agreement governing your use of the Website and purchases from Maison Lorrant, subject to applicable law.

35. Changes to These Terms

We may update these Terms from time to time to reflect changes in our services, business practices, technologies, operational requirements, or applicable laws.

The most current version will be published on maisonlorrant.com, and the "Last updated" date will be revised accordingly.

Changes will apply prospectively unless applicable law permits or requires otherwise. Where legally required, we will provide additional notice before material changes take effect.

36. Customer Support

If you have questions about an order, product, delivery, return, refund, payment, or these Terms, please contact:

Maison Lorrant
Website: maisonlorrant.com
Email: support@maisonlorrant.com
Service Area: Worldwide
Average customer service response time: up to 7 business days

We aim to respond to customer service inquiries within up to 7 business days. Certain legal or privacy requests may be subject to different response periods required by applicable law.