Shipping Policy

Last updated: August 30, 2026

This Shipping Policy explains how Maison Lorrant processes and ships orders to customers worldwide. By placing an order through maisonlorrant.com, you acknowledge the shipping terms described below.

1. Store Information

Store name: Maison Lorrant
Business registration: United States of America
Website: maisonlorrant.com
Contact email: support@maisonlorrant.com
Shipping area: Worldwide

2. Order Processing Time

Orders are generally processed and prepared for shipment within up to 5 business days after payment confirmation.

Business days generally run from Monday through Friday and exclude public holidays.

During periods of high demand, promotional campaigns, holidays, product availability issues, payment verification, or other operational circumstances, processing may require the full stated period.

Order processing time is separate from the estimated shipping and delivery time.

3. Estimated Delivery Time

Once an order has been shipped, the estimated delivery time is generally 10 to 25 business days.

Delivery times may vary depending on the destination country or region, customs procedures, local postal services, international carriers, public holidays, weather conditions, logistical disruptions, and other circumstances beyond our reasonable control.

All delivery periods provided by Maison Lorrant are estimates and should not be interpreted as guaranteed delivery dates unless expressly stated otherwise.

In exceptional circumstances, international deliveries may take longer than the estimated timeframe.

4. Worldwide Shipping

Maison Lorrant offers international shipping to customers worldwide, subject to shipping availability, carrier coverage, import restrictions, and applicable laws in the destination country.

Available shipping methods, delivery periods, and shipping charges may vary according to the destination.

If shipping to your location is unavailable during checkout, please contact us at support@maisonlorrant.com for assistance.

5. Shipping Confirmation and Tracking

Once your order has been dispatched, shipping confirmation and tracking information may be sent to the email address associated with your order, where tracking is available.

Tracking information may require several business days to become active after the shipment has been handed over to the carrier.

Tracking updates may occasionally be delayed because of carrier processing times, customs procedures, international transit, handoffs between shipping partners, or local postal service operations.

A temporary absence of tracking updates does not necessarily indicate that a shipment has been lost.

6. Customs, Duties, and Import Taxes

International orders may be subject to customs duties, import taxes, VAT, brokerage fees, handling charges, or other fees imposed by the destination country.

Unless these charges are expressly collected by Maison Lorrant during checkout or applicable law requires otherwise, they are the responsibility of the customer.

Maison Lorrant does not determine or control charges imposed independently by customs authorities, governments, postal services, or third-party carriers.

Customers are responsible for complying with the customs and import requirements applicable in their country or region.

Customs processing may also cause delivery delays that are outside Maison Lorrant's reasonable control.

7. Incorrect or Incomplete Shipping Address

Customers are responsible for providing complete, accurate, and current shipping information when placing an order.

Please carefully review your shipping address before completing checkout.

Maison Lorrant may not be responsible for delays, failed deliveries, returned shipments, or additional shipping costs resulting from incorrect, incomplete, or outdated information provided by the customer, except where applicable law provides otherwise.

If you notice an error in your shipping information, contact us as soon as possible at support@maisonlorrant.com.

We will make reasonable efforts to accommodate address correction requests, but changes cannot be guaranteed after an order has entered processing, fulfillment, or shipping.

8. Delayed Packages

If your shipment has not arrived within the estimated delivery period of 10 to 25 business days after shipment, please contact us at support@maisonlorrant.com.

We will review the available tracking and shipping information and, where appropriate, assist with an investigation through the applicable carrier or logistics provider.

Delivery delays caused by customs authorities, carrier disruptions, incorrect addresses, failed delivery attempts, public holidays, severe weather, international transportation issues, or other circumstances outside our reasonable control do not necessarily qualify for an automatic refund.

Nothing in this section limits any mandatory rights you may have under applicable consumer protection laws.

9. Lost Packages

A shipment is not automatically considered lost solely because tracking information has stopped updating or the estimated delivery timeframe has passed.

Where necessary, Maison Lorrant may request that the applicable carrier investigate the shipment before determining whether a package should be considered lost.

If a package is confirmed as lost and Maison Lorrant is responsible for providing a remedy, we may offer, depending on the circumstances and applicable law:

• A replacement shipment;
• A refund;
• Store credit, if accepted by the customer; or
• Another appropriate resolution.

10. Failed Delivery Attempts

If a carrier is unable to complete delivery because of unsuccessful delivery attempts, restricted access to the delivery location, refusal of the shipment, failure to collect the package, or other circumstances attributable to the recipient, the shipment may be delayed, returned, held, or otherwise handled according to the carrier's procedures.

Additional shipping charges may apply if the customer requests that the order be shipped again.

Where permitted by applicable law, Maison Lorrant may deduct reasonable shipping, return shipping, handling, or carrier charges from an applicable refund when a failed delivery was caused by circumstances attributable to the customer.

11. Returned-to-Sender Shipments

Shipments may be returned to the sender for reasons including:

• Incorrect or incomplete shipping address;
• Failed delivery attempts;
• Failure to collect the package;
• Refusal of delivery;
• Customs or import issues;
• Carrier restrictions; or
• Other delivery-related circumstances.

Once a returned shipment has been received and reviewed, Maison Lorrant will determine the available resolution based on the circumstances of the order.

Where permitted by applicable law, original shipping costs, return shipping charges, customs duties, carrier fees, and related expenses may be deducted from any applicable refund when the return was caused by circumstances attributable to the customer.

12. Split Shipments

Orders containing multiple products may occasionally be shipped separately because of inventory location, product availability, packaging requirements, fulfillment arrangements, or logistical considerations.

If your order is divided into multiple shipments, you may receive more than one shipping confirmation or tracking number.

Separate shipments belonging to the same order may arrive on different dates.

13. Damaged Packages or Products

If your order arrives visibly damaged, please inspect the package and product as soon as reasonably possible.

We recommend taking clear photographs or videos of:

• The outer shipping package;
• The shipping label;
• The internal packaging;
• The damaged product; and
• Any other visible evidence of damage.

Please contact us at support@maisonlorrant.com and provide your order number, a description of the issue, and supporting photographs or videos.

Claims involving damaged, defective, or incorrect products will be reviewed in accordance with our Return & Refund Policy and applicable law.

14. Stolen Packages or Packages Marked as Delivered

If tracking shows that an order has been delivered but you cannot locate the package, we recommend first checking:

• Around the delivery location;
• With household members or other authorized recipients;
• With neighbors, where appropriate;
• With building reception, concierge, or mailroom staff; and
• Directly with the delivery carrier.

If the package still cannot be located, contact us at support@maisonlorrant.com so that we may review the available delivery information.

Claims involving shipments marked as delivered will be evaluated based on available tracking records, carrier confirmation, delivery evidence, and applicable law.

15. Delivery Restrictions

Certain products may not be available for delivery to specific countries or regions due to local laws, import restrictions, carrier limitations, sanctions, logistical limitations, or other regulatory requirements.

Maison Lorrant reserves the right to cancel an order if the selected product cannot legally or reasonably be shipped to the destination provided by the customer.

If Maison Lorrant cancels an order for this reason after payment has been collected, an appropriate refund will be issued for the canceled order.

16. Force Majeure and Events Beyond Our Control

Shipping or delivery may be affected by events outside our reasonable control, including natural disasters, extreme weather, strikes, transportation interruptions, government actions, border closures, public health emergencies, customs disruptions, carrier failures, civil disturbances, or other exceptional events.

Where such circumstances occur, we will make reasonable efforts to assist customers and fulfill our obligations in accordance with applicable law.

17. Returns and Refunds

Shipping-related return and refund requests are also subject to our Return & Refund Policy.

Eligible returns may generally be requested within 30 days after delivery, subject to the conditions, exclusions, and mandatory consumer rights described in that policy.

Customers should contact support@maisonlorrant.com before returning any product.

18. International Consumer Rights

Because Maison Lorrant serves customers worldwide, customers may have additional delivery, cancellation, refund, replacement, or consumer protection rights under the laws of their country or region.

Nothing in this Shipping Policy is intended to exclude, restrict, or waive any consumer right that cannot legally be excluded or limited.

Where mandatory local consumer protection law provides greater rights than this Shipping Policy, the applicable mandatory law will prevail.

19. Customer Support

For shipping questions, tracking updates, delayed deliveries, damaged packages, or other order assistance, please contact:

Maison Lorrant
Business Registration: United States of America
Website: maisonlorrant.com
Email: support@maisonlorrant.com
Service Area: Worldwide

Our average customer service response time is up to 7 business days.

20. Changes to This Shipping Policy

Maison Lorrant may update this Shipping Policy from time to time to reflect changes in our shipping practices, carriers, operational requirements, services, or applicable laws.

Any updated version will be published on maisonlorrant.com with a revised "Last updated" date.

The version published on the Website will apply from its stated effective or update date, subject to applicable law.