Return & Refund Policy

Last updated: August 30, 2026

At Maison Lorrant, we want you to feel confident when shopping with us. This Return & Refund Policy explains the conditions under which products purchased through maisonlorrant.com may be returned, exchanged, or refunded.

As Maison Lorrant serves customers worldwide, certain consumer protection rights may vary depending on your country or region. Nothing in this policy is intended to limit any mandatory rights you may have under applicable consumer protection laws. Where local law provides you with greater rights than those described below, the applicable local law will prevail.

1. Order Processing and Shipping

Orders are generally processed and prepared for shipment within up to 5 business days after payment confirmation. Business days do not include weekends or public holidays.

Once an order has been shipped, the estimated delivery time is typically 10 to 25 business days. Delivery times are estimates only and may vary depending on the destination country, customs procedures, carrier delays, local postal services, holidays, weather conditions, or other circumstances outside our reasonable control.

International orders may also be subject to customs inspections, import duties, taxes, or other fees imposed by the destination country. Unless otherwise required by applicable law or expressly stated during checkout, these charges are the responsibility of the customer.

2. Return Eligibility

You may request a return within 30 days from the date your order is delivered.

To be eligible for a return, the item must generally:

• Be unused, unworn, and in the same condition in which it was received;
• Include its original packaging, tags, accessories, manuals, and other components, where applicable;
• Show no signs of wear, washing, alteration, misuse, damage, or improper handling; and
• Be accompanied by proof of purchase or other information allowing us to identify the order.

Maison Lorrant reserves the right to refuse a return or reduce the refund amount, where permitted by law, if the returned product does not meet the conditions described above.

3. How to Request a Return

Before sending any product back, please contact our customer support team at support@maisonlorrant.com.

Your return request should include:

• Your full name;
• Your order number;
• The email address used when placing the order;
• The product you wish to return;
• The reason for the return; and
• Photos or videos of the product when the request concerns a damaged, defective, or incorrect item.

Our average customer service response time is up to 7 business days.

If your return request is accepted, we will provide you with the applicable return instructions, including the return address when necessary.

Please do not send products to any address without first contacting us. Unauthorized returns may not be accepted or processed.

4. Return Shipping Costs

For returns resulting from a change of mind, incorrect size selection, personal preference, or another reason that is not caused by Maison Lorrant, the customer is generally responsible for the cost of returning the product, except where applicable law requires otherwise.

We strongly recommend using a trackable shipping service when returning an item. Maison Lorrant cannot be held responsible for returned packages that are lost, damaged, or not delivered to the designated return location.

If you receive an incorrect, damaged, or defective product due to an error attributable to Maison Lorrant, please contact us before returning the item. After reviewing the case, we may provide an appropriate solution, which may include a replacement, refund, or return shipping instructions at no additional cost to you, where applicable.

5. Damaged, Defective, or Incorrect Items

Please inspect your order as soon as possible after delivery. If your product arrives damaged, defective, incomplete, or different from what you ordered, contact us at support@maisonlorrant.com as soon as reasonably possible.

To help us evaluate your request, we may ask you to provide photographs or videos clearly showing the product, packaging, shipping label, defect, damage, or incorrect item.

Depending on the circumstances and applicable law, Maison Lorrant may offer:

• A replacement product;
• A full or partial refund;
• Store credit, if accepted by the customer; or
• Another appropriate remedy permitted by applicable law.

6. Non-Returnable Items

Certain types of products may not be eligible for return, except where the product is defective, incorrect, or where applicable law provides otherwise.

Non-returnable items may include:

• Products that have been used, worn, washed, altered, or damaged after delivery;
• Personalized, customized, or made-to-order products;
• Products that cannot be returned for health, hygiene, or sanitary reasons once their protective seal has been opened or removed;
• Gift cards or other non-refundable digital value products, where permitted by law;
• Products marked as final sale or non-returnable, where such restrictions are permitted by applicable law; and
• Any other product that is legally excluded from return rights in the customer's jurisdiction.

If you are unsure whether your product is eligible for return, please contact us before sending it back.

7. Refunds

Once your return has been received, we will inspect the product and notify you whether your refund has been approved.

If approved, the refund will normally be issued to the original payment method. Refund processing by Maison Lorrant may take several business days after approval, and your bank, credit card company, payment provider, or financial institution may require additional time to display the funds in your account.

Unless otherwise required by applicable law, original shipping charges, expedited shipping fees, customs duties, import taxes, and other third-party charges may not be refundable when the return is based solely on a change of mind or customer preference.

If a refund is related to a defective, damaged, incorrect, or undelivered product for which Maison Lorrant is legally or contractually responsible, applicable shipping costs may also be refunded where appropriate.

8. Partial Refunds

Where permitted by applicable law, Maison Lorrant may issue a partial refund instead of a full refund when a returned product shows signs of use, damage, missing components, or a reduction in value resulting from handling beyond what would reasonably be necessary to inspect the product.

Any deduction will be assessed based on the condition of the returned item and applicable consumer protection requirements.

9. Exchanges

If you would like to exchange an item, please contact us at support@maisonlorrant.com.

Exchange availability depends on product inventory, destination, and the circumstances of the request. In some cases, the fastest or most practical solution may be to return the original product, receive an approved refund, and place a new order separately.

10. Order Cancellations

If you wish to cancel or modify an order, contact us as soon as possible at support@maisonlorrant.com.

We will make reasonable efforts to accommodate your request, but cancellation or modification cannot be guaranteed once an order has entered processing, fulfillment, or shipping.

If the order has already been shipped, you may need to wait until delivery and follow the return procedure described in this policy.

11. Delayed or Undelivered Orders

Our standard estimated delivery timeframe is approximately 10 to 25 business days after shipment. However, international deliveries may occasionally take longer due to customs clearance, carrier operations, local postal delays, public holidays, severe weather, or other circumstances outside our control.

If your tracking information has not been updated for an extended period or your order has not arrived within a reasonable period after the estimated delivery timeframe, please contact support@maisonlorrant.com.

We will review the available shipping and tracking information and, where appropriate, work with the carrier or shipping provider to investigate the delivery.

If an order is confirmed as lost or undeliverable and Maison Lorrant is responsible for providing a remedy, we may offer a replacement or refund, subject to applicable law and the circumstances of the case.

12. Refused, Unclaimed, or Incorrectly Addressed Deliveries

Customers are responsible for providing complete and accurate shipping information when placing an order. Please review your shipping address carefully before completing your purchase.

If a package is returned because the customer provided an incorrect or incomplete address, refused delivery, failed to collect the package, or otherwise caused the shipment to be returned, additional shipping charges or deductions may apply where permitted by law.

If the returned package is successfully received by us, any applicable refund will be assessed after deducting eligible shipping or handling costs, unless local law requires otherwise.

13. Customs Duties and Import Taxes

Because Maison Lorrant sells internationally, orders may be subject to customs duties, import taxes, VAT, brokerage fees, or similar government charges in the destination country.

Unless these amounts were expressly collected by Maison Lorrant during checkout, they are generally charged by local authorities or delivery companies and are outside our direct control.

Customs duties and import charges paid directly to governments, customs authorities, or third-party carriers are generally not refundable by Maison Lorrant. Customers may need to contact the relevant local authority regarding possible reimbursement.

14. Mandatory Consumer Rights

Customers in certain countries or regions may have statutory cancellation, withdrawal, return, refund, repair, replacement, or warranty rights under local consumer protection laws.

For example, some jurisdictions provide consumers with a mandatory cooling-off or withdrawal period for qualifying online purchases. These statutory rights may apply independently of Maison Lorrant's voluntary return policy.

This Return & Refund Policy does not exclude, restrict, or override any consumer right that cannot legally be excluded or limited.

15. Abuse and Fraud Prevention

Maison Lorrant reserves the right, where permitted by applicable law, to investigate and reject claims that reasonably appear to involve fraud, return abuse, altered evidence, false statements, unauthorized transactions, or other misuse of our return and refund process.

This provision does not affect legitimate claims or mandatory consumer rights.

16. Changes to This Policy

Maison Lorrant may update this Return & Refund Policy from time to time to reflect changes in our business practices, operational requirements, or applicable laws.

The updated version will be published on maisonlorrant.com with a revised "Last updated" date.

17. Contact Us

If you have questions about a return, refund, exchange, damaged product, or this policy, please contact our customer support team:

Maison Lorrant
Website: maisonlorrant.com
Email: support@maisonlorrant.com
Service Area: Worldwide
Average customer service response time: up to 7 business days