Privacy policy

Privacy Policy

Last updated: August 30, 2026

At Maison Lorrant ("Maison Lorrant," "we," "us," or "our"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit, interact with, or make a purchase through maisonlorrant.com (the "Website").

This Privacy Policy applies to customers and visitors worldwide. Depending on where you live, you may have additional rights under applicable data protection and privacy laws. Nothing in this Privacy Policy is intended to limit any rights that cannot legally be limited or waived.

1. Who We Are

Maison Lorrant operates the online store available at maisonlorrant.com and offers products to customers worldwide.

For questions regarding this Privacy Policy or the processing of your personal information, you may contact us at:

Maison Lorrant
Website: maisonlorrant.com
Email: support@maisonlorrant.com
Service Area: Worldwide

2. Personal Information We Collect

The personal information we collect depends on how you interact with our Website and services. We may collect the following categories of information:

2.1 Information You Provide to Us

  • Your full name;
  • Email address;
  • Telephone number, where provided;
  • Billing address;
  • Shipping address;
  • Order and purchase information;
  • Account information, if customer accounts are available;
  • Messages, inquiries, reviews, or other communications you send to us;
  • Return, refund, exchange, or customer service information; and
  • Any other information you voluntarily provide to us.

2.2 Payment Information

When you make a purchase, payment-related information may be collected and processed by our payment service providers. Depending on the payment method used, this may include card details, billing information, transaction identifiers, or other financial information.

Payment information is generally processed directly by third-party payment providers according to their own privacy and security practices. Maison Lorrant may receive limited transaction information necessary to confirm, manage, refund, or investigate a payment.

2.3 Information Collected Automatically

When you visit or use our Website, certain information may be collected automatically, including:

  • IP address;
  • Browser type and version;
  • Device type and operating system;
  • Language and approximate geographic location;
  • Pages viewed and links clicked;
  • Date and time of access;
  • Referring website or source;
  • Shopping and browsing activity;
  • Cookie identifiers and similar technologies; and
  • Technical information relating to Website performance, security, and usage.

3. How We Use Your Personal Information

We may use personal information for the following purposes:

  • To process, confirm, fulfill, and deliver orders;
  • To process payments, refunds, returns, and exchanges;
  • To provide order confirmations, shipping updates, and other transactional communications;
  • To provide customer service and respond to inquiries;
  • To verify transactions and prevent fraud, abuse, chargebacks, and unauthorized activity;
  • To operate, maintain, troubleshoot, and improve our Website;
  • To understand how customers interact with our Website and products;
  • To personalize the shopping experience where permitted;
  • To provide advertising or marketing communications where permitted by applicable law;
  • To measure the effectiveness of marketing and advertising campaigns;
  • To maintain the security and integrity of our systems and services;
  • To enforce our terms, policies, and contractual rights;
  • To comply with tax, accounting, regulatory, legal, and compliance obligations; and
  • To establish, exercise, or defend legal claims.

4. Legal Bases for Processing

If you are located in the European Economic Area ("EEA"), United Kingdom, or another jurisdiction that requires a legal basis for processing personal information, we may process your information based on one or more of the following legal grounds:

  • Performance of a contract: when processing is necessary to process your order, provide products or services, arrange delivery, process returns, or otherwise fulfill our obligations to you.
  • Legal obligations: when processing is necessary to comply with applicable laws, tax requirements, accounting obligations, regulatory requirements, or lawful government requests.
  • Legitimate interests: when processing is reasonably necessary for our business interests, including fraud prevention, security, customer service, Website improvement, and business administration, provided those interests are not overridden by your rights.
  • Consent: when you have given us permission to process your information for a specific purpose, such as certain marketing activities or non-essential cookies, where required.

Where processing is based on consent, you may withdraw your consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn.

5. How We Share Personal Information

We may share personal information with third parties when reasonably necessary to operate our business, fulfill orders, provide our services, or comply with applicable law. These third parties may include:

  • E-commerce platform and Website hosting providers;
  • Payment processors and financial service providers;
  • Shipping companies, fulfillment partners, postal services, and logistics providers;
  • Customer support and communication service providers;
  • Cloud hosting, data storage, security, and technology providers;
  • Analytics and Website performance providers;
  • Advertising and marketing partners, where permitted by applicable law;
  • Fraud prevention, identity verification, and payment security providers;
  • Professional advisers such as lawyers, accountants, auditors, and consultants;
  • Government authorities, regulators, courts, law enforcement agencies, or other parties when legally required; and
  • Potential buyers, investors, successors, or other parties involved in a merger, acquisition, financing, restructuring, sale of assets, or similar business transaction.

Third-party service providers may process personal information according to their own privacy policies and applicable contractual or legal obligations.

6. Cookies and Similar Technologies

Our Website may use cookies, pixels, tags, local storage, and similar technologies to operate the Website, remember preferences, understand Website usage, improve performance, prevent fraud, and support advertising or marketing activities.

These technologies may include:

  • Essential cookies: necessary for core Website functions such as shopping carts, checkout, security, and authentication.
  • Functional cookies: used to remember preferences and improve Website functionality.
  • Analytics cookies: used to understand Website traffic, interactions, and performance.
  • Advertising cookies: used, where permitted, to measure advertising performance and provide advertisements that may be more relevant to your interests.

Where required by applicable law, non-essential cookies will be used only after obtaining the appropriate consent.

You may also control cookies through your browser settings. Please note that disabling certain cookies may affect the functionality or availability of parts of our Website.

7. Advertising and Analytics

We may use analytics, advertising, and marketing technologies provided by third parties to understand how visitors use our Website, measure the effectiveness of advertising campaigns, and promote our products.

These providers may collect information about your device, browser, interactions with our Website, and online activity through cookies, pixels, or similar technologies, subject to applicable law and your available privacy choices.

Depending on your location, certain advertising activities may legally be considered "selling," "sharing," processing for "targeted advertising," or similar regulated activities even where no money is exchanged for your personal information. Where applicable, you may have the right to opt out of such activities.

8. Marketing Communications

If you subscribe to promotional emails or otherwise consent to receive marketing communications, we may send you information about products, offers, promotions, or other updates from Maison Lorrant.

You may unsubscribe from marketing emails at any time by using the unsubscribe option included in the communication or by contacting us at support@maisonlorrant.com.

Even if you unsubscribe from promotional messages, we may still send you non-promotional communications that are necessary to manage your orders, transactions, account, customer service requests, or other business relationship with us.

9. International Data Transfers

Maison Lorrant serves customers worldwide. As a result, your personal information may be processed, stored, or transferred to countries other than the country in which you live.

These countries may have privacy and data protection laws that differ from those in your jurisdiction. Where required by applicable law, we will use appropriate safeguards for international transfers of personal information, which may include contractual protections, legally recognized transfer mechanisms, or other approved safeguards.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing our services, maintaining transaction and accounting records, complying with legal obligations, resolving disputes, preventing fraud, and enforcing our agreements.

The specific retention period may vary depending on the type of information, the nature of our relationship with you, legal requirements, tax and accounting obligations, security considerations, and other legitimate business needs.

When personal information is no longer reasonably required, we may delete, anonymize, or securely dispose of it, subject to applicable legal requirements.

11. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, misuse, loss, or destruction.

However, no method of transmission over the Internet or method of electronic storage can be guaranteed to be completely secure. Accordingly, while we take reasonable steps to protect personal information, we cannot guarantee absolute security.

12. Your Privacy Rights

Depending on your country, state, province, or region, you may have some or all of the following rights concerning your personal information:

  • The right to know whether we process your personal information;
  • The right to request access to personal information we hold about you;
  • The right to obtain a copy of your personal information;
  • The right to request correction of inaccurate or incomplete personal information;
  • The right to request deletion or erasure of personal information, subject to applicable exceptions;
  • The right to restrict certain processing activities;
  • The right to object to certain processing activities;
  • The right to data portability, where applicable;
  • The right to withdraw consent where processing is based on consent;
  • The right to opt out of certain direct marketing activities;
  • The right to opt out of the sale or sharing of personal information or targeted advertising, where applicable;
  • The right to limit certain uses or disclosures of sensitive personal information, where applicable;
  • The right not to be discriminated against for exercising applicable privacy rights; and
  • The right to lodge a complaint with an appropriate data protection or privacy authority.

These rights are not absolute and may be subject to exceptions under applicable law.

13. European Economic Area and European Union Residents

If you are located in the EEA or European Union and applicable data protection law applies to our processing, you may have rights under the General Data Protection Regulation ("GDPR").

These may include rights of access, rectification, erasure, restriction, data portability, objection, withdrawal of consent, and the right to lodge a complaint with a competent supervisory authority.

Where applicable, you also have the right to object at any time to the processing of personal information for direct marketing purposes.

14. United Kingdom Residents

If you are located in the United Kingdom, you may have rights under applicable UK data protection legislation, including the UK GDPR and other applicable data protection laws as amended from time to time.

Depending on the circumstances, these rights may include access, correction, deletion, restriction, data portability, objection, and rights relating to certain automated processing activities.

You may also have the right to lodge a complaint with the relevant UK data protection authority.

15. United States Privacy Rights

Residents of certain U.S. states may have additional privacy rights under state privacy laws. These rights vary depending on the jurisdiction and whether the relevant law applies to Maison Lorrant.

Depending on applicable law, these rights may include:

  • Requesting information about the categories and specific pieces of personal information collected;
  • Requesting access to personal information;
  • Requesting correction of inaccurate personal information;
  • Requesting deletion of personal information;
  • Obtaining a portable copy of certain personal information;
  • Opting out of certain sales or sharing of personal information;
  • Opting out of certain targeted advertising or profiling activities;
  • Limiting certain uses or disclosures of sensitive personal information, where applicable; and
  • Exercising privacy rights without unlawful discrimination.

California Residents

If you are a California resident and the California Consumer Privacy Act ("CCPA"), as amended, applies to Maison Lorrant, you may have rights regarding access, correction, deletion, and information about the collection and disclosure of personal information, as well as rights to opt out of certain sales or sharing of personal information and to limit certain uses of sensitive personal information.

Where legally required, we will also recognize applicable browser-based opt-out preference signals, such as legally recognized Global Privacy Control signals, in accordance with applicable law.

16. Other International Privacy Rights

Customers in countries and regions outside the EEA, United Kingdom, and United States may also have rights under their local privacy and data protection laws.

Where applicable, Maison Lorrant will process valid privacy requests in accordance with the laws that apply to the relevant individual and processing activity.

17. How to Exercise Your Privacy Rights

To submit a privacy request, please contact us at: support@maisonlorrant.com.

Please include sufficient information for us to understand and process your request. Depending on the nature of the request and applicable law, we may need to verify your identity before providing access to, correcting, deleting, or otherwise acting upon personal information.

You may also be permitted to use an authorized agent to submit a request on your behalf. Where applicable, we may request evidence that the agent has authority to act for you and may require additional identity verification.

Our general customer service response time is up to 7 business days. Privacy requests will be processed within the time periods required by applicable law, which may differ from our standard customer service response time.

18. Do Not Sell or Share and Targeted Advertising Requests

Depending on the technologies used on our Website and the privacy laws that apply to you, you may have the right to opt out of certain processing that is legally defined as the "sale" or "sharing" of personal information, targeted advertising, or cross-context behavioral advertising.

To exercise an applicable opt-out right, you may contact us at support@maisonlorrant.com or use any privacy preference controls made available on our Website.

19. Third-Party Websites and Services

Our Website may contain links to websites, applications, platforms, or services operated by third parties. We are not responsible for the privacy, security, content, or data handling practices of third-party services that we do not control.

We encourage you to review the privacy policies of any third-party website or service before providing personal information.

20. Children's Privacy

Our Website and products are not specifically directed toward children, and we do not knowingly seek to collect personal information from children in violation of applicable law.

The age at which a person may legally consent to the processing of personal information varies by jurisdiction. If you are a parent or legal guardian and believe that a child has provided personal information to us improperly, please contact us at support@maisonlorrant.com.

Where required, we will take reasonable steps to delete or otherwise appropriately process such information.

21. Fraud Prevention and Security

We may use personal information and transaction data to identify, investigate, prevent, and respond to suspected fraud, payment abuse, account misuse, security incidents, chargebacks, unauthorized transactions, or other illegal or harmful activities.

This information may be shared with payment processors, financial institutions, fraud prevention providers, shipping providers, law enforcement authorities, or other relevant parties when reasonably necessary and legally permitted.

22. Automated Decision-Making

Certain service providers may use automated systems to assist with activities such as fraud detection, payment risk assessment, Website security, advertising, or product recommendations.

Where applicable law provides rights relating to decisions based solely on automated processing that produce legal or similarly significant effects, we will respect those rights to the extent required by law.

23. Business Transfers

If Maison Lorrant is involved in a merger, acquisition, restructuring, financing, bankruptcy, sale of assets, or another corporate transaction, personal information may be transferred as part of that transaction where permitted by applicable law.

Any successor or acquiring entity may continue to process personal information in accordance with applicable law and any privacy commitments that remain legally binding.

24. Legal Disclosure

We may disclose personal information when we reasonably believe disclosure is necessary to:

  • Comply with applicable laws, regulations, court orders, subpoenas, or other lawful requests;
  • Respond to government or law enforcement authorities;
  • Protect the rights, property, security, or safety of Maison Lorrant, our customers, or others;
  • Investigate fraud, security incidents, or suspected illegal activity; or
  • Establish, exercise, or defend legal claims.

25. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, technologies, legal requirements, services, or other operational reasons.

When we make changes, the updated Privacy Policy will be published on maisonlorrant.com and the "Last updated" date at the top of this policy will be revised.

Where required by applicable law, we may provide additional notice or obtain consent before material changes become effective.

26. Contact Us

If you have questions about this Privacy Policy, how your personal information is handled, or if you would like to exercise an applicable privacy right, please contact:

Maison Lorrant
Website: maisonlorrant.com
Email: support@maisonlorrant.com
Service Area: Worldwide
Average customer service response time: up to 7 business days

Privacy and data protection requests will be handled within the periods required by applicable law.